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The 411 Big River Telephone Company
November 2005

In This Issue:
  • Big River Telephone Wins Gartner CRM Excellence Award
  • 2006 State and Federal Required Posters for the Offices
  • Toll Free Services from Big River Telephone
  • Holiday Parade of Lights

  • 2006 State and Federal Required Posters for the Offices

    Save money with Big River Telephone:

    Tired of getting official looking letters telling you that you will be fined up to $25,000 for not having the required State and Federal Notices posted? Do you know these forms are free and on-line? Why pay up to $125 for something you can download and post?

    We have provided these forms free of charge on our website. To view these forms, visit the link below, click on "Business Services", then click on "Other Services". There you will find links to the posters for Missouri, Illinois and Kentucky.

    Various state and federal laws require employers to display certain posters for the benefit of employees in order to inform them of key provisions in the law. In an effort to assist the employment community, the following information has been collected to act as a guide in obtaining required posters.

    The information does not suggest that these are the only posters required, nor does it relieve employers of the responsibility of posting required notices not included in this guide.

    The posters described are those that are required to be displayed in the broad spectrum of business and industry. Laws affecting a smaller number of employers may require posting additional posters.

    Covered employers normally display the required posters where they may be seen by prospective employees, close to the employee time clocks, or other appropriate places where current employees may view them.


    Toll Free Services from Big River Telephone

    With the holiday season rapidly approaching, it seems everyone is trying to think of ways to save money. An excellent way to save your business money is to sign up for Toll Free Service from Big River Telephone!

    Big River Telephone's Toll Free services have no restricted billing plan, so you can receive calls from anywhere across the country for the same low rate 24 hours a day, 7 days a week!

    Benefits of Big River's Toll Free Service include:

    • Control Costs. Big River Telephone offers competitive pricing, resulting in lower telecommunications bills.
    • Customer Service. Eliminates Long Distance charges incurred by end users.
    • Making Your Business More Efficient. Our toll free features allow you to support incoming customer calls during regular business hours, after-hours and holidays.
    • Call Details. View detailed information for each call placed including date, time, location, duration and amount.

    Have your toll free calls ring to another number!

    With Big River Telephone's Toll Free service, you can have your calls ring on another number, giving you the freedom to travel and still receive your calls!

    Keep your current toll free number!

    If you already have a toll-free number with a different service provider, you can easily switch to Big River Telephone and take advantage of our excellent customer service and competitive rates.

    With so many toll free features and options available to you, you can't afford not to call! For more information on Toll Free Service from Big River Telephone, call us today at (800) 455-1608.


    Holiday Parade of Lights

    Big River Telephone, in conjuction with Old Town Cape, is sponsoring this year's Holiday Parade of Lights in Cape Girardeau!

    Bring your friends and family out on Sunday, November 27th, for a fun-filled evening of lights and entertainment!

    The parade begins at dusk at Capaha Park and will continue down Broadway to Main Street.

    For more information, please contact Old Town Cape at (573) 334-8085.


    Big River Telephone Wins Gartner CRM Excellence Award

    Gartner, Inc. announced the winners of its seventh annual CRM Excellence Awards. The awards, which were organized in cooperation with 1to1 Magazine, were given to HSBC Mexico in the large enterprise category and Big River Telephone in the small-to- midsize category. The awards, which are given to an enterprise in each of the two categories that most clearly demonstrates excellence in its customer relationship management (CRM) initiatives, were presented during Gartner's CRM Summit, held October 31-November 2 in San Diego.

    Six award finalists — Citizenship and Immigration Canada, Honeywell Aerospace, and HSBC in the large enterprise category, and Accept Salijutveckling, Big River Telephone, and University of San Diego in the small-to-midsize category — were selected by Gartner to present their case studies at the Summit to more than 500 attendees who provided their feedback as to which company they believed did the best job overall.

    "Each winner demonstrated a well-planned, well- executed, goal-oriented approach to their project that improved the overall relationship with their customers while providing substantial bottom-line business results," said Adam Sarner, principal analyst at Gartner and CRM Summit conference chair.

    "Big River Telephone is honored to receive the CRM Excellence Award," said Kevin Cantwell, president of Big River Telephone. "This recognition continues to validate the efforts by Big River Telephone employees who understand that the customer is the reason why we are in business."

    This year, Gartner also presented the CRM Innovator Award to Pitney Bowes. This award is given for the CRM project that displays the most innovative use of CRM technologies and strategies.

    "We were very impressed with the quality of the projects presented through the Gartner CRM Excellence and Innovator Awards," said Ginger Conlon, editor in chief of 1to1 Magazine. "Each of the finalists achieved outstanding business impact through well thought out and executed strategies. The three winners were truly the best of the best in leveraging CRM's potential."

    The Gartner Customer Relationship Management Summit 2005 is the most comprehensive conference of customer strategies and technologies ever held. It offers the latest actionable insights and best practices in all areas of CRM — from business strategy to software implementation, from change management to metrics. The Gartner Customer Relationship Management Summit hits the critical spot between strategic planning and tactical advice for IT organizations as they look to grow their customer base, cross-sell to established customers, segment and retain their most valuable customers and service them more efficiently. Additional information is available at www.gartner.com/us/crmsummit.

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    ©2005 Big River Telephone. Call us today! 1-800-455-1608